Published May 23 2008, 03:34 PM by MonteEnbysk

eBay is cool, but eBay with Store Manager is cooler

I hear a lot of stories about people making a living selling items on eBay – and from the sound of it, some of them are doing pretty darned well. In fact, in an article posted on our Resource Center, writer Christopher Elliott suggests millions of people today rely on eBay for at least part of their income.

 

However, Chris also points out that the road to eBay riches can be fraught with peril if you don’t know what you’re doing.  But he doesn’t leave you hanging; he’s talked to lots of experts and compiled seven tips you really ought to know if you’re going to sell on eBay.

 

But did you know …

I’d like to piggyback on Chris’s excellent piece with an eBay tip or two of my own. Hopefully by now, you know about Store Manager, our e-commerce service that lets you create a fully customized online store with the look and feel of your Microsoft Office Live Small Business Web site. Like all of our tools, it was designed to be pretty intuitive, meaning you don’t need advanced skills to get a store up and running.

 

But did you know that in addition to using Store Manager to list and manage your products on your Web site, you can use it to list products to eBay? You can also:

 

  • Monitor the status of your active eBay listings
  • Download eBay orders placed by customers
  • Manage those orders from within Store Manager

 

In other words, by synching eBay with Store Manager, you not only greatly increase the reach of your products —but you have one convenient place where you can manage it all from. For anyone just starting out in the eBay/e-commerce world, it’s a smart way to go because you’ve got our Help and Support resources available if you need them. And even if you’re a pro, I bet you can appreciate how much time you save by consolidating all of your product management tasks.

 

So here are two action items for you:

 

TIP: If you activate Store Manager before Aug. 31, 2008, you’ll get your first month free and a reduced price ($14.95 a month) for the following 12 months. So if you’ve been thinking about e-commerce, the time’s right.

Now it’s your turn. If you’ve had experience selling on eBay, what advice would you give a beginner?

 

Monte Enbysk

 

Sign in to add comments

You will need to register before participating in this community; click here to read why

Comments
  • Cheri said:

    Monte, I have a question for you in regards to ebay.

    I do not have an account with ebay.  This person keeps sending me an email stating that I have an outstanding bill with him.  Its from aweconfirm at eaby?  I have tried to find a way to contact him to resolve this issue but he does not respond.  

    I then have tried to contact eabay to report this issue and can't get through to them.  You have to go to this button and they will suggest an answer.  Never a solution.

    DO you have an idea.  

    I get 2-3 emails from this person daily.  How rude is that?

    May 26, 2008 1:35 PM
  • Filiberto-MSFT said:

    Chari: careful, this may be a scam. Why don't you post the question again here: myofficelivecommunity.com/.../44.aspx so you can benefit from the experience of your peers.

    May 29, 2008 1:38 PM
  • Owen Frankland said:

    I have been a seller on eBay for some time, and at present I don't think eBay is a good place any more for a start up business. It's getting tough out there with new changes that are intended to rid the site of poor sellers, but are actually catching some very good sellers in the net.

    1. eBay have set very tight targets for seller performance. More than 5% buyer dissatisfaction in the last month will get your account restricted for 30 days and you will be unable to buy or sell in that time. Quite how you improve your performance whilst unable to sell is unclear and eBay aren't answering that question. 5% might appear to be a reasonable target, but in reality, If you sell low volumes you are at significant risk. Buyer dissatisfaction is measured by taking account of non positive feedback and any selling related disputes, such as items not received of not as described. I can give more information if needed. Businesses and reputations are built over time by good customer service and products. On eBay you are only as good as your last 30 days. Would you really want to put your business at risk every 30 days?

    2. eBay are making it compulsory for new sellers to use only PayPal to accept payments. New sellers and even established sellers in certain 'high risk' categories will have their payments held by Paypal for 21 days or until positive feedback is left for the sale. Not every buyer leaves feedback. Can your cashflow stand not being paid for 21 days?

    3. There have been recent changes to the feedback system and there are reported intstances of buyers blakmailing sellers for free postage or refunds with the threat of non positive feedback. Some sellers feel they have no option but to give in to those demands as the non positive feedback counts against them when they are assessed for non performance and could result in their account being restricted. eBay do say they have systems in place to report such behaviour, but these systems take time and restriction for non performance is instant.

    I could say more but I would advise anybody thinking of setting up on eBay to register and log in to the community forums, particularly the Question and Answer board and read. There are a lot of very experienced eBayers in there and they tell it like it is.

    June 3, 2008 8:37 AM