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# |
FAQ |
Solution/Resources |
| 1 |
The site says we have a 10 MB upload limit but I am not able to upload greater than 5 MB |
This has been an elusive problem; some of you never face it and for others it is a persistent issue. The team that developed the service has looked and is continuing to look into it but there is no timeline for a solution yet. In the meantime, the community has offered a few workarounds using other services that complement Microsoft Office Live Small Business; here a couple threads that have addressed the topic: http://myofficelivecommunity.com/discuss/forums/t/5018.aspx and http://myofficelivecommunity.com/discuss/forums/t/5548.aspx |
| 2 |
What is taking so long to setup my Domain name? |
According to the help files, it can take up to 72 hours (http://office.microsoft.com/client/helppreview.aspx?AssetID=HA102319561033&ns=OFLV20&lcid=1033&CTT=3&Origin=HA102319491033 and http://office.microsoft.com/client/helppreview.aspx?AssetID=HA102319491033&ns=OFLV20&lcid=1033&CTT=3&Origin=HA102319591033) If after the 72 hours you don’t see things working the way they should, please report it to https://support.officelive.live.com/default.aspx?productkey=officelivefree&mkt=en-us |
| 3 |
How do I transfer a Domain to another Registrar? |
You will need to cancel your Microsoft Office Live Small Business subscription; you can do it with this form: https://support.officelive.live.com/default.aspx?productkey=officelivefree&mkt=en-us |
| 4 |
How do I verify for Google/Yahoo/Live Search Webmaster Tools? |
To view some helpful tips, click here:http://solutionsforofficelive.com/googlewebmastertools.aspx |
| 5 |
Why is my site not listed on Live Search when it is listed on all the other search engines? |
A search on Live for "business applications in office live renders this:http://search.live.com/results.aspx?mkt=en-us&q=business+applications+in+office+live&FORM=TOOLBRYou many use this as a reference selection:
http://office.microsoft.com/en-us/products/FX102204261033.aspx |
| 6 |
Why is tech support ignoring me? |
Our customer service team is working hard to address all the issues presented as quickly as possible. One benefit of participating in this community is that Microsoft, along side your peers, may be able to expedite finding a solution. |
| 7 |
How do I create an xml sitemap that is search engine compliant? |
Follow the link for more information or suggestions:http://softprizm.com/olsitemap.aspx http://groups.google.com/group/Google_Webmaster_Help-Tools/browse_thread/thread/970a06f6c9aa7829/1441da4b861e17bb?lnk=st&q=office+live+website#1441da4b861e17bb http://webmaster.live.com/ping.aspx?siteMap={yoursite sitemap location} http://submissions.ask.com/ping?sitemap=http%3A |
| 8 |
How do I customize headers and logos? |
Learn from the community! Check out the forums for some helpful suggestions:http://myofficelivecommunity.com/discuss/forums/p/5102/8198.aspx#8198 |
| 9 |
How do I use background colors and images? |
Learn from the community! Check out the forums for some helpful suggestions:http://myofficelivecommunity.com/discuss/forums/p/5102/8198.aspx#8198 |
| 10 |
Shopping cart choices and how to install. |
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| 11 |
The How-to’s of SEO. What needs to be done to improving page rank including:
- Submitting to search engines,
- Having relevant content,
- Using META tags, and
- Having a proper search engine-compliant sitemap.
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Follow the link for more information or suggestions: http://softprizm.com/olsitemap.aspx http://groups.google.com/group/Google_Webmaster_Help- Tools/browse_thread/thread/970a06f6c9aa7829/1441da4b861e17bb?lnk=st&q=office+live+website#1441da4b861e17bb |
| 12 |
How do I install/use the blog, forum, and guestbook options. |
This tip site offer advice for doing this; there are actually many others that can be found here (Microsoft has not verified the accuracy or validity of any of the tips and tricks you are about to see; peruse the discussions and you will see these users in action and the impact they have had on others) ” www.solutionsforofficelive.com/businessapps.apsx Visit this site for more solutions: www.phpbbnow.com |
| 13 |
How do I publish my site? |
Shortly after you created your subscription (24 hours tops) your site is public: Log in, go to the “Web Site” page (left bar) and click on the “view site” button in the middle of the screen to see it. If after a reasonable time you don’t see things working the way they should please report it to https://support.officelive.live.com/default.aspx?productkey=officelivefree&mkt=en-us |
| 14 |
Why does the www disappear when I type in the address? |
Please see this thread: http://myofficelivecommunity.com/discuss/forums/t/5588.aspx |
| 15 |
How do I upload and use third-party editors for creating custom sites? |
For Windows Live Mail, it's at http://get.live.com/wlmail/overview
To connect to a Office Live Mail account, just add a Windows Live Hotmail account and set it up in Windows Live Mail that way. |
| 16 |
Why is does my page keep freezing? |
Please see this thread: http://myofficelivecommunity.com/discuss/forums/t/6243.aspx
Please see this thread: http://myofficelivecommunity.com/discuss/forums/t/5588.aspx |
| 17 |
How to do CSS in Office Live? What are the class and element names for the standard OLSB templates? |
There is no FTP support in Office Live. Office Live does support WebDav folders (webfolders) when you activate third-party tools. What are the ways you can "upload" to a site to Office Live? There are two ways:
1. Drag and drop files to webfolders for those third-party editors that do not support WebDav directly. Web pages will need to be stored locally on your computer first and then "uploaded" (drag and drop) to the webfolder.
2. Connect and work with files on the webfolder directly, such as FrontPage and Sharepoint Designer. |
| 18 |
I need more detailed instructions on Users and Permissions. Help me understand the difference between “users” and email accounts, as well as permission settings available in OLSB. |
Please see this thread: http://myofficelivecommunity.com/discuss/forums/t/6243.aspx |
| 19 |
Can I get more help and Instructions about how to use Business Applications? And how do I connecting these business applications with the public website? |
Check this thread:
http://myofficelivecommunity.com/discuss/forums/p/6094/14537.aspx |