Microsoft Office Live Small Business Community

I have successfully created an OL Small Business account (2 actually).  The website editor is easy to use, and works, HOWEVER, I am having a great deal of difficulty getting the OL calendar and documents to link to my Outlook 2007.  Email and contacts sync fine, but when I try to use "connect to outlook" for the team workspace calendar and any document or document folder, I get a send/receive error, saying to contact the SharePoint administrator.

I have tried using add/remove programs to "repair" connector, but that didn't make a difference.  I have been able to find information about the relationship between SharePoint and Outlook 2007 on several websites like http://blogs.msdn.com/outlook/archive/2007/09/28/sharepoint-outlook-the-perfect-link.aspx but no information about resolving errors.

Variations on this issue are listed in several other threads, but no one has posted a solution or even a clue.  This is really preventing us from moving forward using OL as a business solution.

when you get the error (as i do) it says in the detailed error list that you need to subscribe to the calender service.
i do not know how as yet to do that but as soon as i do ill let you know

Kind Regards,
Mark Wake
Bravo Computers UK

Thanks for the offer to help.  I would really like to get all the features to work consistently. 

Right now I have set up 2 OLSB sites (I am a personal assistant for 2 realtors).  For one of the sites, I have successfully linked the contacts in "contact manager" to my local PC's Outlook 2007.  I can change or add a contact in my local OL, it syncs with the OLSB Contact Manager, and then correctly appears in the Outlook contacts on my boss's machine. Not the default "My Contacts" but a separate Office Live Contacts :(

When I attempt "connect to Outlook" for contacts in the second site, it creates a folder in my local Outlook 2007, but gets the Sharepoint Error when it trys to sync the data. Very frustrating. 

The Calendar displays/syncs correctly for the 1st site. Trying to connect the calendar in the second creates a blank OLSB Calendar in my local Outlook, but again, no data.  Huh?

Interestingly, I can receive email sent to both sites, but trying to send, results in "relaying denied from your location".  I have asked about this in another thread, but ever received any response.

Hi Assistant 2

The answer to your problem: the issue you are having with accessing 2 different OLSB accounts via Outlook has to do with authentication.  Here are the steps to solve it:

1. You are using the same email account when signing in on both sites.
2. You have permission to use Contact Manager on both sites with that same email account (preferably, set yourself up as Administrators to access Contact Manager).  You can do this with Home -> Account Settings -> Permissions.
3. Remove all your existing Contact Manager - Business Contacts connections to Office Live in Outlook.  Then reestablish that for each OLSB site (using the same email account to sign in [via Sync with Outlook in OL Contact Manager]).

Hope this helps!
Royster
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By removing all my existing connections, do you mean I have to delete Site1’s calendar, contacts and email from my Outlook, or uninstall Outlook Connector? BTW, the community reader is cool!

Hi Assistant 2,

You are absolutely correct with your last question.  In your particular case, you should make support@site1.com an admin user on Site2.  Once you have set that up on Site2, then you can do your sync and connect to Outlook for calendar and contacts (re-establishing those connections again from within OL calendar and Contact Manager).  It will work from that point onwards.

When I said remove existing connections, you don't need to remove any of Site1's calendar, etc.  However, you will want to remove calendar and contacts for Site2 (no need to remove email) to avoid confusion with the new connections you will be making for these two items.

In case you want to know more about the technical details as to why you can receive email with support@site2.com but not sync calendar or contacts before, it is because for email access, you are making use of Outlook Connector (which was designed to allow you to access multiple email accounts). With calendar and contacts however, the analogy would be like trying to access your two Office Live accounts at the same time (without logging in and out) via Internet Explorer.  You can only do that if you are using one account that has access to both sites (you can access both by switching between them in the dropdown box in the upper right corner of OL).  Otherwise, you will get a message saying that you do not have rights to access one of them (which is exactly what you were experiencing in Outlook before).

Glad you hear that you like the community reader!  It is probably the fastest way to get all the new postings on the community and eliminates the forum categorization, since most people do post interesting things in all the forums anyway (so why bother with the separation?).

Hope this helps!
Royster
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Eureka!  It worked…I made support@site1.com an administrative user on site2.com and everything works. This is fabulous!

Thank you so much for pointing me in the right direction.