Microsoft Office Live Small Business Community

Hi,

 Recently I have started getting the following when people use the Contact Us form on my website.

You have received the following message through the Contact Us form on your Microsoft Office Live Small Business Web site:

From: xxx xxxxxxx
Phone: xxxxxxxxxxxx
E-mail: xxxxxx@xxxxxx.com
Message:
xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxx xxxxxxxxxxxxxx xxxxxxxxx xxxxxxxxxxxxxxxxxxx.

Thanks

You can automatically save incoming messages and customer contact information by activating your Contact Manager. Activate today: http://home.officelive.com/settings/pages/inprogress.aspx?pkey=BCM&ctag=PrivateSite&purl=%23root%23%2FWebBCM%2Fdefault.aspx&pguid=Home.BCM.

Sincerely,
Your Microsoft Office Live Small Business Team

 A couple of questions:

1.  Why is it doing this now?

2.  How do you activate the Contact Manager as the link gives you no clue what to do.

regards,

Paul

Recent change all the contact information is sent to your email now.  Following the link doesn't take you to contact manager?

I reported something very similar if not the same on another post. something got broken, not sure when and by who but at least now i know i am not the only one who is having truble here.

I am having this same problem too.  It was working fine the last time that someone used the Contact Us form on my site.  I received the email and their contact info automatically created a contact in Contact Manager. 

When someone used the Contact Us object on my site this week, I noticed that the body of the email is significantly different than what we got before (it matches what Paul entered above) and the contact didn't get entered into Contact Manager.  The link that is included in the email only takes you to the Contact Manager page, it doesn't do anything else.

This looks like Microsoft "updated" the functionality and actually broke it in the process.

Hopefully they will fix this.

Roger...

Perhaps the August 7 update that we are all appreciating?

www.fidalgoweather.net
Check the Masters Forum for help and good ideas.
For beginners: Getting started with OLSB.

I think that I just figued out what is going on here.  I had been having the problem too and just did some content and photo edits on my site (www.ParadiseLakesCondo.net).  While I was doing the updates, I noticed that the Contact Us object has changed slightly and now includes a checkbox at the bottom of the object for "I want to receive newsletters, udpates and special offers".  By default the box is unchecked.

I ran a quick experiment and used my contact us page for 2 different test users, checking the box for User 1 and leaving it blank for User 2.  User 1 was automatically added to my Contacts while User 2 was not.  So it is not a bug, it is new functionality that MSFT added to the Contact Us object.

Now if we could just get them to default the box to checked instead of unchecked, life would be good.

Roger...

Actually, my test was flawed as I used the same dummy email address for User 1 and User 2.  Contact Manager uses the email address as the unique identifier, not First + Last Name so it interpreted User 1 and User 2 as the same person.  I just did another test with User 3 and and different dummey email address and left the box unchecked.

User 3 was added to my contacts, but only in the Web group and not the Newsletter group.  User 1 (box was checked) was added to both groups.

So it appears that it was a bug and MSFT must have recently fixed it.  It still would be nice to have the box checked by default.

Roger...